Ordering is straightforward and secure. Items can easily be added and removed from your Basket. This can also be done from items that you previously added to your Favourites page.

Once your Basket is complete, you will be transferred to the secure payment pages (powered by GlobeCharge) where you will asked to enter your address and payment card details. You will then be asked to review your order before clicking the 'Send order securely' (i.e. payment) button.

All payments are processed by PayPal. This provides security for both parties as at no stage do I see your account details.

If you do not have a PayPal account, you can pay using your credit or debit card. This will be processed by PayPal but you will not be required to set up a PayPal account.

Prior to finalising your payment, there is an opportunity to cancel and return to SilverTree Studio.

Orders are normally dispatched within 3 working days of receiving full payment. However, if your order is urgent, please note this in the 'Your notice to us' box found at Step 1 of the secure ordering process, and I will try to dispatch the same day.

Special Requests

Simple requests (e.g. alternative lengths, fasteners, colours, etc.) can be made during the ordering process. For other requests and bespoke items, either use the Contact Form or email SilverTree Studio.

Card payments can be made online by adding items to your shopping basket. All payments are processed through PayPal's secure server. You can pay with either your Credit/Debit Card or through your PayPal account. You do not have to open a PayPal account to order from SilverTree Studio.

Prices are in British Pound Sterling [£ GBP] and all payments should be made in this currency.

Payment by cheque -

Please email SilverTree Studio for details.

I understand that customers have their own preferences, therefore you can choose the presentation box that best suits your needs.

• Leatherette hinged gift boxes - These luxurious boxes are included free of charge. The leatherette exterior is decorated with a gold line detail and the interior is lined with satin and flock.
  
  
• Recycled card boxes - Covered in metallic finish decorative paper with cotton wadding fill. In addition to knowing that you have helped the planet, SilverTree Studio will donate £1.50 to the charity 'Action for M.E.' each time a recycled box is selected.

Gift Wrapping

The gift wrap service includes paper, ribbon and a hand written gift card, and can be selected when placing your order for an item. The cost is £2.90 per item.

The option to provide an alternative delivery address is available on the secure checkout page at no extra charge.

Gift wrapped items will automatically be sent in new postal packaging and no reference to the content will be visible on the outer wrapping.